When clients or customers call your business and are put “on hold” what do they hear?
Silence? Radio? Your favorite music CD? On hold messaging or on hold marketing combines royalty free music and a professionally recorded script. The music and the script are customized just for your business. This message can be changed and updated to meet your needs. It is played through your phone system on a continuous loop using a simple piece of equipment.
3 out of 4 callers are put on hold and businesses put people on hold more often and for longer periods of time then they think they do.
Isn’t it time to “Give your callers a reason to stay on the line?”
You simply could not ask for a more targeted, captive audience. Use this valuable time to inform, educate, expand or market your business-improve caller retention and customer service. Let your callers know about other aspects of your business or new products or ideas. Add a personal touch! Your callers will appreciate it and feel that you really care about them.
Waiting on hold is something none of us like to do. We can work together to make this experience better for you and your callers. Call Judivoice today! We will create an on hold message that you’ll be happy to have your callers hear.
How Messaging On Hold Works For Your Business
For more information, contact Judivoice today!
- Market services or products to existing customers- some that they may be unaware of.
- Educate callers about your business , services, and products.
- Build a positive, caring, and professional image; give a personal touch to your business.
- Provide information or “tips” that your callers may find helpful.
- Introduce new products or ideas to your callers.
- Reinforce Impressions from your advertising and/or newsletters. Provide seasonal information
- Answer frequently asked questions (hours, fax, directions, locations, etc.)
- Dramatically reduce lost calls and increase wait time.
- Save royalty/licensing fees for playing radio, music on hold. Avoid penalties.